PERSONAL PROFILE

Extremely dedicated and hardworking young man has truly found a niche in IT support, very hands on type of guy. Very eager to develop and further current knowledge, helpful confident and very capable. Possesses good communication skills and a proven ability to help others and impart information relating to his chosen field, works well both under supervision and on own initiative.

Mark Faulkner DCT (Direct Computer Training 2005)

EDUCATION & TRAINING

  • 2008-2010 London college of communication Digital MediA Design Degree FDA
  • 2005~2006 Direct Computer Training Work Experience Placement Training Duties; 1st Line support, supporting users via telephone e-mail and in person, assessing problems and deciding the best and most effective course of action.
  • 2005~2007 Attending Direct computer Training MCSE Networking Course
  • 2001~2007 Working in the music industry with people such as Maxi Jazz , Jerry Dammers (The specials) and others. Voclas and touring for Bassment Jaxx (Wheres your head at).
  • 1990~2000 Texaco Garage Cashier and Shift Worker Duties; Cash handling, Customer Service, dealing/working with the general public, working shifts, stock rotation.Worked in Various Hotels General Hotel Duties
  • 1985~1989 Various Schemes and Courses, including Hairdressing and Catering
  • 1984~1986 Bolling Cross C of E School

KEY SKILLS

Able to install, configure and administrate Windows 2000pro Able to add and maintain printers and other peripherals Installing and supporting new systems, system upgrades Operating maintenance systems for clients User help; helping user understand IT package, troubleshooting with user Analyzing the reasons for breakdown of systems and peripherals (printer, scanners, and modems) to determine the exact fault. Deciding whether the problem is a user-knowledge problem or a technical error Visiting users or customers on site for problems that cannot be dealt with over the phone Installing new equipment and upgrading existing computers esting, repairing and maintaining equipment where necessary, and offering servicing be able to deal with hardware and software problems, installation and support for new software and hardware


 

 

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Damien Peachey ..... Email